Warranty

Terms

Unless otherwise stated, all new equipment from SEWPRO LLC is warranted against defects in material and workmanship for a period of one year from the date of invoice, any brand, any type. Used and refurbished machinery is warranted for a period of three months from the date of invoice. Sewing machine motors are warranted for one year from the date of invoice.

What is not covered

Common wear items are not covered under the warranty. These include the sewing hook, bobbin case, looper, bobbins, needles, needle screw, tension springs, feed dogs, presser feet, belts and similar parts that wear in normal use. Damage from a crash (sewing over hardware, a broken needle driven into the hook), from running without oil, from incorrect thread or needle for the machine, or from modifications and repairs not done or authorized by SEWPRO LLC is not covered.

Where repairs happen

Warranty repairs are performed at SEWPRO LLC, 333 Railroad Ave, Ephrata, PA 17522. The customer is responsible for freight charges to and from our location. For machines we delivered and installed in the region, we will often diagnose by phone first and, where practical, bring the part to you; ask when you call.

How to make a claim

Call or text (717) 940-0129 or email sewprousa@gmail.com with the machine model, the invoice date and a description of the fault. A short video of the machine running usually gets the diagnosis started before the machine moves anywhere. Keep your invoice; it is the warranty record.

Beyond the warranty

After the warranty period we continue to service everything we sell, at our shop or on site, and we stock the wear parts for every class we carry. See repair and maintenance and parts and needles. Some exceptions may apply; the invoice governs.